Terms and Conditions

About Us Giftware Panopoly UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Giftware Panopoly UK
10 Plantation Road Chippenham Wiltshire SN14 0EU United Kingdom
Phone: 01249 463193
Fax: 01249 848056
Email: sales@panopoly.co.uk
Vat: 891 3178 05

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Solo, Maestro and Electron via our SECURE PAYMENT SERVICE operated by Sage Pay. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may also send your credit card information via phone, fax or snail mail.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling orders under £189.00 : £3.30
orders between £189 and £325 : £12.00
orders over £325.00 : Free
orders containing furniture surcharge up to £700
Delivery Schedule Many orders will be delivered within 3 or 4 days. Most Land and Sea items are held in our New York warehouse and can take up to 4 weeks.

We try to keep the web site up to date, but on occasions, items won’t be available. We are the importer for all of our items, and stock replacement will usually take too long. In the event that stock will be arriving soon, we will notify the customer. Otherwise, items that are unavailable will be cancelled and you will be notified.

Business to Business Terms
If you are a business customer, please read the Business terms and conditions  Here – you will need to login first, if you do not have a business account and would like one, please contact us
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01249 463193 (International +44 01249 463193) or fax us on 01249 848056 or write to us at 10 Plantation Road Chippenham Wiltshire SN14 0EU United Kingdom
Privacy Policy Giftware Panopoly UK do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies from this website. If you would like to change your preferences you can do so by following the instructions shown here
Returns Policy Under the Distance Selling regulations, you may cancel your order within 7 working days, beginning the day following receipt, provided you notify us by e-mail or in writing. Wait for confirmation before returning goods. You will be responsible for all return shipping costs unless the goods are faulty. Please take care when unpacking as all original packaging must be returned with the goods. Prompt return of any cancelled order will ensure a prompt refund.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm